Application Manager / Technical Customer Support

Locations – Rheinfelden, Germany; Bassersdorf, Switzerland; or Villena, Spain.

Company:

MyCargoGate Group, a leading logistics company in ecommerce headquartered in Switzerland with subsidiaries in Germany and Spain. Specializing in cross-border eCommerce logistics, our primary focus is on customs clearances, comprising 95% of our business.

Responsibilities:

  • Managing all internal applications, including maintenance, updates, and troubleshooting.
  • Integrating new customers into existing applications, including customization to specific requirements and interfaces.
  • Assisting in the development and implementation of new features and applications.
  • Collaborating closely with the development team to understand requirements and develop technical solutions.
  • Providing training and support for internal staff and external customers.
  • Managing databases, including SQL databases, and processing JSON data.
  • Identifying opportunities to improve the efficiency and performance of applications.

Requirements:

  • Technical affinity and interest in software applications and systems.
  • Experience in managing applications and integrating new customers.
  • Basic understanding of SQL and JSON for data management and integration.
  • Ability to troubleshoot and solve problems.
  • Excellent communication skills for collaboration with different teams and customers.
  • Ability to work in a dynamic environment and as part of a team.
  • Willingness to continuously learn and adapt to new technologies.
  • Fluency in English, both written and spoken, is mandatory.
  • Knowledge of German and/or Spanish is advantageous but not mandatory.

Working Conditions:

  • The position can be either full-time or part-time, with at least a 70% workload for part-time roles.
  • Remote work from home is possible.
  • Possible work locations include Rheinfelden, Germany; Bassersdorf, Switzerland; or Villena, Spain.
  • The employment country is either Germany or Spain.

Application Process:

To apply, please submit your resume/CV and a cover letter detailing your relevant experience and qualifications to tmueller@mycargogate.com