E-Commerce Agent (m/w/d) – 100%

Location: Bassersdorf (Zürich)

MyCargoGate Group is a leading logistics company specializing in cross-border eCommerce, headquartered in Switzerland with subsidiaries in Germany, Spain and India. With 95% of our business dedicated to customs clearance, we are at the forefront of ensuring seamless global trade operations.

We are looking for an E-Commerce Agent (m/w/d) – 100% for our site in Bassersdorf (Zürich) to strengthen our team and drive excellence in import/export operations. You will play a key role in supporting the customs clearance process and ensuring efficient, compliant, and customer-focused operations.

What you will do:

  • Oversee and manage all aspects of import and export operations between Switzerland and international destinations.
  • Ensure compliance with all applicable Swiss customs regulations, laws, and procedures, acting as the central point of contact for customs-related matters both internally and externally.
  • Collaborate closely with internal stakeholders to optimize customs processes and improve operational efficiency.
  • Maintain accurate and complete records and documentation related to customs and clearance activities.
  • Handle sensitive and confidential data with a high level of responsibility and accuracy.
  • Provide professional customer support via phone and email, responding to inquiries in a timely and service-oriented manner.
  • Work in a shift-based schedule, including weekends and public holidays, in line with operational needs.

What you will need:

  • 1 to 3 years of experience in managing customs operations, logistics or customer service preferred.
  • Strong organizational skills and high attention to detail.
  • Comfortable working with customs software systems and digital tools.
  • A solution-oriented mindset and strong team player attitude.
  • Proven ability to work efficiently and manage multiple tasks simultaneously.
  • Knowledge of Swiss customs regulations and clearance procedures is a plus.
  • Fluency in both German and English (additional languages are a plus).

What we offer:

  • A dynamic and international working environment.
  • Five weeks of vacation per year.
  • Full premium coverage of daily sickness allowance and accident insurance.
  • A supportive team and collaborative culture.

Ready to take your career to the next level? Apply today and be part of our success story!